Privacy Policy
Data Matrix Technology Limited (數據矩陣科技有限公司, operating under the brand "CosPhi") ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use WatchTower (the "Service") and the cosphi.cc website.
1. Data We Collect
- Account data: email address, name (optional), password (stored as a hash — we cannot read the original).
- Transaction data: order number, plan purchased, amount, currency and payment status. We do not collect or store your full card number or payment account credentials; payments are processed directly by third-party payment providers.
- Monitoring configuration: the probe targets you configure (domains, URLs, IPs, ports, etc.) and alert rules.
- Technical data: login IP, browser type, access logs and cookies (used to maintain sessions and for security).
- Communications: content you provide when contacting us by email.
2. How We Use Your Data
- To provide, maintain and improve the Service;
- To process orders, payments, activation and refunds;
- To send service notifications, alerts and billing information (non-marketing);
- To detect and prevent fraud, abuse and security incidents;
- To comply with legal obligations.
We do not use your personal data for purposes beyond the above without your consent, and we never sell your personal data.
3. Cookies
This website uses only essential cookies to maintain login sessions and provide basic security protection. We do not use third-party advertising or tracking cookies. You can manage cookies in your browser settings, but disabling essential cookies may affect normal use of the Service.
4. Data Sharing
We share necessary data with third parties only in the following cases:
- Payment providers: your order amount and order number are transmitted to third-party payment providers to complete payment (their handling of data is subject to their own privacy policies);
- Infrastructure providers: cloud hosting and email delivery providers, only as necessary to operate the Service;
- Legal requirements: in response to lawful requests by authorities, or to protect our and our users' legitimate rights.
5. Data Security
We apply industry-standard safeguards including transport-layer encryption (TLS), password hashing, access controls and audit logging. However, no internet transmission is absolutely secure; in the event of a data breach, we will notify affected users as required by applicable law.
6. Data Retention
- Account data: deleted within 30 days after account deletion;
- Transaction records: retained for the period required by tax and other legal obligations;
- Monitoring data: stored for the retention period of your plan, then automatically aggregated or deleted.
7. Your Rights
Subject to applicable data protection laws, you have the right to access, review, copy, correct, supplement or delete your personal data, and to request that we cease processing it. To exercise these rights, email [email protected] and we will respond within a reasonable time.
8. Children's Privacy
The Service is not directed at children under 16. If we learn that we have collected a child's personal data without guardian consent, we will delete it promptly.
9. International Transfers
Your data may be stored or processed on servers outside your jurisdiction. We ensure such transfers comply with applicable law and are subject to reasonable safeguards.
10. Changes to This Policy
We may revise this Policy from time to time. Revisions will be posted on this page with an updated "Last updated" date; material changes will be separately notified by email or website announcement.
11. Contact
Data controller: Data Matrix Technology Limited (數據矩陣科技有限公司)
Address: Flat A516, 5/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong
Support email: [email protected]