Shipping / Delivery Policy

WatchTower is a purely digital service (SaaS). No physical goods are shipped. This policy explains how the service is delivered and activated after you complete payment.

1. Delivery Method

• The Service is delivered electronically: once payment is completed, the corresponding plan or prepaid credits are activated automatically in your account.
• An activation confirmation and order details are sent to your registered email address as proof of delivery.
• Since nothing is physically shipped, no shipping fees apply and there are no geographic delivery restrictions.

2. Delivery Time

• Subscription plans (Starter / Pro): activated automatically upon payment confirmation, normally within 5 minutes.
• Pay-as-you-go top-ups: credited automatically upon payment confirmation, normally within 5 minutes.
• In exceptional cases (e.g., payment channel reconciliation delays), delivery will occur no later than 24 hours after successful payment.
• Enterprise: delivery timelines for dedicated nodes and private deployments follow the signed agreement.

3. If You Do Not Receive the Service

• First confirm that your payment succeeded, and check the inbox and spam folder of your registered email.
• If the service is not activated within 24 hours of successful payment, contact support from your registered email at [email protected] with your order number.
• We will respond within 1 business day and complete the activation; if delivery proves impossible, you will receive a full refund under our Refund & Return Policy.

4. Incorrect Orders

If you purchased the wrong plan or top-up amount, contact support as soon as possible after activation. We will help you switch plans, adjust credits, or process the matter under the Refund & Return Policy.

5. Contact

Data Matrix Technology Limited (數據矩陣科技有限公司)
Address: Flat A516, 5/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong
Support email: [email protected]